Luck app believes keeping your personal information secure is of utmost importance. In this Privacy Policy, we clearly outline what data we collect, why we collect it, and how we keep it safe.
Luck app's Privacy Policy isn't just words on paper — we put it into practice every day through technology and process.
Luck app uses 256-bit SSL/TLS encryption to protect every transaction and piece of personal data. This level of encryption is virtually impossible for hackers to break.
Luck app never sells your personal information to advertisers or third parties. Your data is used only to improve your experience.
Luck app gives you full control over your information. View, correct, or request deletion of your data at any time.
Luck app's security systems are regularly tested by independent third-party experts. Any vulnerabilities are identified and resolved promptly.
All data on luck app is stored on encrypted servers. Only authorized staff can access limited information for specific, defined purposes.
In the event of a security incident, luck app will notify you as quickly as possible and provide guidance on the necessary steps to take.
Luck app (luckapp.bet) is a trusted online gaming platform in Bangladesh. We believe the protection of your personal information is a fundamental right. This Privacy Policy sets out our commitment to how we collect, store, use, and safeguard the data of all our users.
By using the luck app website, mobile app, or any of our services, you agree to this Privacy Policy. We encourage you to read it carefully. If anything is unclear, our support team is always on hand to help.
This Privacy Policy forms part of luck app's Terms & Conditions. In the event of any conflict between the two documents, the Privacy Policy shall prevail to the extent it relates to data protection matters.
In Brief: luck app never sells your information to third parties. Your data is used solely to provide you with a better experience.
Luck app collects various types of information, which can broadly be divided into two categories — what you provide directly and what our system collects automatically.
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Mobile number, email address | During Account Creation |
| Financial Information | Mobile banking number, transaction history | During Deposits & Withdrawals |
| Identity Verification Documents | Scanned copy of NID or passport | During the KYC Process |
| Proof of Address | Utility bill, bank statement | During the KYC Process |
Please Note: luck app collects only the information that is necessary. No unnecessary personal data is ever requested.
Luck app collects information in several ways. You should have a clear understanding of each method.
You provide information directly when you register on luck app, update your account, contact the support team, or complete the KYC process.
When you use the luck app website or app, certain information is collected automatically via cookies, web beacons, and similar technologies. This data is primarily used to improve service quality and maintain security.
During payment processing, limited transaction data is received from mobile banking providers (such as Mobile Pay, Nagad). This data is used solely to verify payments.
Luck app uses your information for specific, legitimate purposes only. It is never used beyond those approved purposes.
Our Commitment: luck app never shares your information with third parties for advertising purposes. Even for our own promotional messages, you can unsubscribe at any time.
Cookies and similar tracking technologies are used on the luck app website and app. Cookies are small text files stored on your device that help improve your browsing experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and ensuring security | Deleted when the session ends |
| Performance Cookies | Page load speed and error monitoring | 30 Days |
| Functional Cookies | Remembering language preferences and game settings | 1 Year |
| Analytics Cookies | Analyzing user behavior | 6 Months |
You can block or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may cause some luck app features to not function properly.
Luck app follows industry-leading security standards to keep your data protected. Our security framework operates across multiple layers.
Warning: No system on the internet is 100% impenetrable. Keep your password strong, never share it with anyone, and report anything suspicious to us immediately.
Luck app does not retain your data indefinitely. A defined retention period is set for each category of data.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 Years After Account Closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 Years After Relationship Ends | Anti-Money Laundering Laws |
| Gaming History | 3 Years | Dispute Resolution & Audit |
| Cookies Data | Up to 1 year | Performance Analysis |
| Support Conversations | 2 Years | Service Improvement |
Once the retention period expires, data is securely deleted or anonymized. Certain data may be retained longer due to legal obligations.
As a luck app user, you have several important rights over your own data.
You can request to view all the information luck app holds about you. We will provide a full response within 30 days.
If any of your information is incorrect or outdated, you can request a correction. After KYC verification, changes to certain details may require additional documentation.
After closing your account, you may request that your personal data be deleted. However, certain data may need to be retained for a defined period due to legal obligations.
You can object to the use of your data for specific purposes, particularly when it comes to marketing communications.
You can request your information in a structured, commonly used format.
In certain circumstances, you may request that the use of your data be temporarily restricted.
To Exercise Your Rights: To exercise any of the rights listed above support@luckapp.bet. We will respond within 30 days.
Luck app strictly prohibits providing services to anyone under 18. Protecting the privacy of minors is our highest priority.
If a parent believes their child is using luck app, please support@luckapp.betto get in touch.
Luck app may update this Privacy Policy from time to time. When changes are made, the following steps will be taken:
We recommend visiting this page regularly. To view previous versions, please contact the support team.
For any privacy-related questions, complaints, or requests to exercise your rights, please contact the luck app data protection team:
Your privacy is fully protected at luck app. Register now and enjoy your welcome bonus on Bangladesh's most secure gaming platform.