Legal Document

Luck App's Terms & Conditions — Full Guidelines

Please read these Terms & Conditions carefully before using luck app. All information regarding accounts, payments, bonuses, and responsible gaming is clearly outlined here.

Last Updated: January 2026
Quick Summary
  • Minimum Age: 18
  • One Person, One Account
  • Providing accurate information is mandatory.
  • Bonus-Specific Wagering Terms
  • Fast Withdrawal Policy

Key Highlights of the Terms & Conditions

Account Policy

Each individual is permitted one account on luck app. Registration must be completed with accurate, truthful information — accounts created with false details may be suspended.

Payments & Withdrawals

Deposit easily via Mobile Pay, Nagad, and Rocket. Withdrawals require identity verification. luck app processes all payments as quickly as possible.

Bonus Terms & Conditions

Every bonus on luck app comes with specific wagering requirements. It's important to read and understand these conditions before claiming any bonus.

Security & Privacy

Luck app keeps your data secure. No personal information is shared with third parties, except where required by law.

Responsible Gaming

Luck app believes gaming should be enjoyable. We offer self-exclusion, limit-setting, and break features to help everyone play responsibly.

Prohibited Activities

Fraud, bot usage, multiple accounts, and bonus abuse are strictly prohibited on luck app. Engaging in any of these activities may result in permanent account closure.

1 General Terms & Conditions

By using the luck app website (luckapp.bet) or mobile application, you automatically agree to these Terms & Conditions. Reading this document in full before using any luck app service is mandatory.

These Terms & Conditions constitute a legal agreement between luck app and its users. If you do not agree with any part of these terms, please refrain from using luck app.

Important: luck app is strictly for individuals aged 18 (eighteen) and above. Use of this platform by minors is entirely prohibited, and parents and guardians are urged to remain vigilant.

Luck app reserves the right to update these Terms & Conditions at any time without prior notice. Changes take effect immediately upon publication on the website. It is your responsibility to check this page regularly.

These terms and conditions have been written in English for the convenience of players in Bangladesh. For any language-related queries, the luck app support team is available to help.

2 Account Registration & Verification

2.1 Registration Requirements

To create an account on luck app, you must meet the following requirements:

  • You must be 18 years of age or older.
  • The registration form must be completed with fully accurate and up-to-date information.
  • Each individual may open one account only.
  • A unique, active mobile number must be provided.
  • Passwords must be strong and must not be shared with anyone.

2.2 Identity Verification (KYC)

Luck app follows a Know Your Customer (KYC) process to ensure security. Identity verification becomes mandatory before withdrawals or once certain thresholds are reached.

The following documents are typically required for KYC verification:

  • Scanned copy of National ID (NID) or passport.
  • Proof of current address (utility bill or bank statement).
  • Proof of ownership of the mobile banking account.

Warning: luck app reserves the right to close any account created with false or incomplete information at any time, and all funds in such accounts may be forfeited.

2.3 Account Security

You are solely responsible for the security of your luck app account. Do not share your login credentials with anyone. If you suspect unauthorized access to your account, contact the luck app support team immediately.

3 Payments, Deposits & Withdrawals

3.1 Deposit Policy

Luck app supports all major mobile banking methods in Bangladesh. Deposits are typically credited to your account instantly.

Payment Methods Minimum Deposit Maximum Deposit Processing Time
Mobile Pay৳100৳50,000Instant
Nagad৳100৳50,000Instant
Rocket৳200৳30,000Instant
Bank Transfer৳500৳2,00,0001–3 Business Days

3.2 Withdrawal Policy

The following rules apply when making a withdrawal from luck app:

  • KYC verification must be completed before any withdrawal can be processed.
  • Withdrawals can only be made to the same payment method used for the deposit.
  • The minimum withdrawal amount is ৳500.
  • Withdrawal requests are typically processed within 24 to 72 hours.
  • If you have an active bonus, wagering requirements must be met before any withdrawal.

Please Note: luck app never charges additional fees for withdrawals. If anyone demands a fee, please contact our support team immediately.

3.3 Currency & Conversion

Luck app processes all transactions in Bangladeshi Taka (BDT). No currency conversion fees apply.

4 Bonus & Promotion Terms

4.1 Welcome Bonus

Luck app offers an attractive welcome bonus for new members. To claim it, simply make your first deposit after registering. The bonus amount and terms may vary from time to time.

4.2 Wagering Requirements

Every bonus on luck app comes with a specific wagering requirement. For example, if the wagering requirement is 20x and you receive a ৳1,000 bonus, you must place ৳20,000 in bets before withdrawing.

  • Not all games contribute equally to wagering requirements.
  • Slots generally contribute 100% towards wagering requirements.
  • Live casino games typically contribute 20%–50%.
  • Sports Betting contributions are listed separately.

4.3 Bonus Usage Rules

Keep the following in mind when using bonuses on luck app:

  • Each bonus has a fixed validity period — typically between 7 and 30 days.
  • Any unused bonus is automatically forfeited once it expires.
  • Only one bonus may be active at a time.
  • Funds in the bonus account cannot be withdrawn directly.

Learn: Visit luck app's promotions page for the latest offers. For any bonus-related queries, please reach out to our support team.

5 Gaming Rules

5.1 Game Fairness

All games on luck app are sourced from licensed providers. Every game outcome is determined by a Random Number Generator (RNG), which is regularly audited by independent third-party auditors.

Luck app is firmly committed to ensuring no manipulation or rigging of any game. The Return to Player (RTP) rate for all games is published transparently.

5.2 Betting Limits

Each game has set minimum and maximum bet limits. When playing with a bonus, the maximum bet is generally ৳200 or 10% of the bonus amount — whichever is lower. Exceeding this limit may result in bonus forfeiture.

5.3 Technical Errors

If a technical error affects the outcome of any game, luck app reserves the right to void that round and refund the stake. Abnormal winnings resulting from such errors will not be honored.

6 Prohibited Activities

The following activities are strictly prohibited on luck app and will result in permanent account closure:

  • Multiple Accounts: No individual may register more than one account.
  • Bonus Abuse: Deliberately placing low-risk bets to meet bonus wagering requirements.
  • Automated Software: Use of bots, scripts, or any other automated software.
  • Money Laundering: Using luck app for the purpose of money laundering.
  • Fraud: Use of stolen payment methods or another person's information.
  • System Exploitation: Exploiting technical vulnerabilities or bugs to gain an unfair advantage.
  • Threats & Abuse: Inappropriate behavior toward support staff or other players.

Consequence: In addition to permanent account closure, engaging in prohibited activities may result in forfeiture of all funds and legal action where necessary.

7 Responsible Gaming

Luck app is deeply committed to responsible gaming. We believe gaming should be a source of entertainment — not a livelihood or a way to cope with stress.

7.1 Self-Regulation Tools

Luck app provides the following tools to its players, free of charge:

  • Deposit Limit: Set deposit limits on a daily, weekly, or monthly basis.
  • Session Time Limit: Set a time limit for how long you want to play in a single session.
  • Reality Check: Check your play time and spending at regular intervals.
  • Self-Exclusion: Exclude yourself from luck app for a set period of time.
  • Permanent Closure: You may permanently close your account at any time.

To learn more about responsible gaming, visit our Responsible Gaming page.

8 Privacy & Data Protection

Luck app stores your personal data with the highest level of security. All data transfers are protected using 256-bit SSL encryption.

Your information may be used for the following purposes:

  • Account management and identity verification.
  • Payment processing and fraud prevention.
  • Personalizing your gaming experience.
  • Fulfilling legal obligations and regulatory reporting.

Your information is not shared with third parties, except where required by law. For more details, visit our Privacy Policy Read.

9 Intellectual Property & Copyright

All content on the luck app website and app — including logos, designs, text, graphics, and software — is protected under luck app's intellectual property rights. Reproducing, distributing, or using any content for commercial purposes without permission is strictly prohibited.

Games available on luck app are the intellectual property of third-party game providers and are operated under their respective license agreements.

10 Account Termination & Suspension

10.1 Termination by luck app

Luck app reserves the right to suspend or terminate any account without notice under the following circumstances:

  • Violation of these Terms & Conditions.
  • If evidence of fraud or dishonest activity is found.
  • If KYC verification has not been completed.
  • If proof of being underage is found.
  • Extended periods of inactivity (generally over 12 months).

10.2 Cancellation by User

You may request account closure at any time by emailing the luck app support team. It is your responsibility to withdraw any eligible funds before the account is closed.

Inactive Account: Accounts inactive for more than 12 months may be charged a monthly administrative fee of ৳100 or 5% of the balance, whichever is lower. We recommend withdrawing any unused balance to avoid this.

11 Limitation of Liability

Luck app makes every effort to maintain its service quality. However, luck app is not liable for the following:

  • If a game is interrupted mid-session due to loss of internet connection.
  • Delays or errors caused by a third-party payment provider.
  • Loss or theft of account credentials due to the user's own negligence.
  • Due to unexpected technical errors or server downtime.
  • Any consequences arising from a violation of the laws of the user's country.

Under no circumstances shall luck app's maximum liability exceed the original amount of the specific transaction in question.

12 Changes to Terms & Conditions

Luck app reserves the right to amend these terms and conditions, in part or in full, at any time. For significant changes, a notification will be sent to your registered mobile number or email address.

Continued use of luck app after any changes take effect will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

13 Contact & Complaints

If you have any questions or complaints regarding these Terms & Conditions, please reach out to the luck app support team:

  • Email: support@luckapp.bet
  • Live Chat: Available 24/7 via website and app.
  • Response Time: Typically within 24 hours.

Luck app takes every complaint seriously and is committed to resolving issues fairly and transparently. Our goal is to ensure every player is satisfied.

Learn More: For answers to common questions, visit our FAQ Page See our FAQ — most common questions are answered there.

Got the rules? Join Luck App now

Luck app's terms and conditions are clear and straightforward. Register, claim your welcome bonus, and enjoy the best gaming experience in Bangladesh.

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